Natural Gas Outages in Boulder County   Report as of 4:00 p.m., Friday, Dec. 6, 2013

To supplement our Colorado crews working to restore natural gas service to customers in Boulder County affected by this morning’s outage, we have called in additional Xcel Energy crews from around the state and from Minnesota and Wisconsin. We have also contacted utilities in California and New Mexico plus private companies too. With temperatures hovering in the single digits, we want to restart service as quickly and safely as possible. Approximately 7,000 homes are without service. We estimate 90 percent of customers will have service by noon tomorrow. Crews will work around-the-clock to restore service to customers.

7,000 homes in Boulder County are w/o heat

7,000 homes in Boulder County are w/o heat

We will call customers in advance to alert them that crews will be in their neighborhoods to relight pilots for natural gas appliances. It is important that we can reach you with this information. If you have not given us your cell phone number in the past, please call us at 1-800-895-4999 to provide your cell phone number or another alternate phone number.

To help our crews restore your service tonight, please turn on an outside light if you will be available to let them into your home. A person who is at least 18 years old must be at home to allow our crews access to your home. If not, we will need to return later. Please do not attempt to re-light natural gas appliances yourself. Not only can your appliances or equipment be damaged by improper re-lights but you can place yourself and your family in danger.

Our employees will check your appliances and re-light them for you free of charge. The American Red Cross opened a warming shelter for people affected by the natural gas outage. The center is located at Douglass Elementary School, 840 75th St. near 75th Street and Baseline Road.