folsom field 1University of Colorado Athletic Ticket Office is three days into the use of a new, interactive website that gives season ticket holders more control in the seat improvement process.

Partnering with Ballena Technologies, CU has launched Seats3D, enabling those football season ticket holders who wish to move their current seats or add additional seats to their account for the upcoming 2014 football season.

Last September, the University of Colorado Athletic Department announced the “We Care Customer Service Pledge.” This initiative was designed to raise the level of service expectation for every customer service interaction with the athletic department, specifically focused on the CU Athletic Ticket Office and Buff Club.? The Seats3D process is one of the new ways the ricket office is hoping to improve the customer experience and move towards fulfilling that pledge.

Fans have received an email with a designated date and time, at which point they can login to the interactive website. They can see what seats are available, the views from those seats, and have the opportunity to make choices. Fans who are satisfied with their seat locations and do not want to make any changes for the upcoming season do not need to go through this process.

The upgrade process will continue until May 9 of this year, and will be utilized again for men’s basketball in June and July.?

If you would like to become a season ticket holder, please call 303-492-8282 and one of our Customer Service Representatives will assist you between the hours of 8:30 a.m. and 4:30 p.m.


Source: CU Buffs